Customer Service in 12Seconds Flat

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I spent the morning at a Starbucks in Cerritos, California, busily working on a proposal. After an hour I took a break, snapped a few pictures of my surroundings then tried to shoot off a 12seconds.tv video update via my iPhone.

But the update didn’t work. I tried again. No love.

So I posted a message via Twitter,

“Trying to send 12seconds.tv update from my iPhone but no workee.”-@jesseluna

I paused, then refreshed my Twitter iPhone application and there were two responses from folks at 12seconds.tv, including one from Sol Lipman, the 12seconds.tv co-founder. Two more responses came in seconds later.

Is your business or organization prepared to compete with customer service on demand? Sol’s is.

Here’s my 12seconds.tv post, third time was a charm:


[iPhone] Productivity paradise? on 12seconds.tv

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